Refund & Cancellation Policy

Last updated: 15/02/26
Welcome to our website DigiArtixo.com. Thank you for purchasing our digital products, including Canva template links. Please read this policy carefully before making a purchase.

1. Nature of Digital Products

All products available on this website are digital products delivered electronically.
This includes Canva template links, downloadable files, and other digital resources.
Since these products are provided instantly and cannot be physically returned, they are non-returnable and non-exchangeable.

2. Cancellation Policy

Once an order is successfully placed and access to the digital product is provided, the order cannot be cancelled.
Cancellation requests after delivery or access will not be accepted under any circumstances.

3. Refund Policy

Due to the nature of digital products, we do not offer refunds once the product has been:

  • Delivered
  • Downloaded
  • Accessed through a shared Canva link

4. Return Policy

Returns are not applicable for digital products.
Digital content cannot be returned, revoked, or exchanged once access has been granted.

5. Exceptional Cases

Refunds or replacements may be considered only in exceptional cases, such as:

  • The Canva template link does not open or is inaccessible
  • An incorrect or wrong template link was delivered
  • There is a technical issue from our side

In such cases, you must contact us within 24 hours of purchase with valid proof (screenshots or error details).
In most cases, the issue will be resolved by providing a correct or updated link, not a refund.

6. Non-Refundable Situations

Refunds will not be issued if:

  • You do not like the design or layout
  • You expected different features or styles
  • You are unfamiliar with using Canva
  • You purchased the product by mistake
  • You changed your mind after purchase
  • You are unable to edit the template due to Canva account or subscription limitations

7. Third-Party Platform Disclaimer (Canva)

Canva is a third-party platform. We are not responsible for:

  • Changes made by Canva to its features or pricing
  • Canva Pro feature requirements
  • Temporary downtime or technical issues on Canva’s platform

8. Support & Contact Information

We’re here to help! If you encounter any issues, please reach out to us via our dedicated Contact page or email us at:
Email: digiartixo@gmail.com
Response Time: Within 24–48 business hours

We are committed to assisting you and resolving any genuine issues promptly.

9. Policy Updates

We reserve the right to modify or update this Refund, Return & Cancellation Policy at any time without prior notice.
Any changes will be effective immediately upon posting on this page.

10. Acceptance of Policy

By purchasing any digital product from our website, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.

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